Reducing Missed Calls: A Competitive Advantage for Roofing Companies

If you are a roofing contractor, you are probably well-versed with untimely emergencies and sudden customer requests. Being unavailable for your valuable customers not only means losing business but also a damaged reputation. The chances are high that your front desk consists of one or two people taking care of calls, but they can only work for fixed hours. Calls often go unanswered or reach voicemail during weekends and holidays, and if you consider the number of missed calls, you can easily gauge the extent of lost revenue. With AI answering services, roofing businesses have found a better way to serve customers. Discover more with this guide below!

Traditional call handling is cumbersome! 

Roofing contractors often have entire teams on site, leaving offices to the in-house staff. These are people who juggle multiple roles and take care of the entire administrative work. Expectedly, they cannot attend to every call. Even if the staff is efficient, they can only take care of one customer at any given point. Scaling the team doesn’t look feasible to many small roofing businesses, as there are expenses related to recruitment, hiring, and training. The cost of managing and maintaining a dedicated customer care department is insanely high. 

AI answering services – Blending tech with expertise

An AI voice receptionist or answering service is exactly what it sounds like – A system powered by artificial intelligence. With natural language processing and voice synthesis, AI is only getting better by the day in comprehending the intent and needs of callers. There are some tangible advantages to such services, including: 

1. Availability around the clock, even on weekends and holidays
2. Ability to handle thousands of calls at the same time
3. Answering questions related to offerings, services, and hours of roofers
4. Ability to transfer or route calls to technicians as necessary
5. Lower costs compared to hiring people

Not all AI services are the same, which makes it necessary and relevant to do an initial check before choosing an option. 

Staying ahead of competition

The roofing industry is a competitive domain, and contractors often take different approaches to acquire and retain customers. Losing even one customer or lead could mean a bad review on the internet. AI answering services take customer service to the next level and free up the existing staff to do more critical jobs. Anyone who has called your office and found help on time is more likely to refer you to others. 

Finding the best AI voice receptionist

There are a few essential details to check before selecting an AI answering service. Ask the following questions:

1. How reliable is the provider? Can they ensure uptime?
2. Is the AI voice agent designed for small service businesses like yours?
3. What add-on features are available?
4. How easily can your team change scripts and information?
5. Can the AI answering service integrate with other tools?
6. How quickly can you finish the onboarding process?
7. How is customer data stored? Is security assured?
8. Can the system forward calls to humans if urgent?
9. How much will it cost?
10. Can the service scale with your business?

Many providers offer AI voice receptionists with features such as marketing campaign automation and chats. Your customer can also leave reviews, while your team can track payments as a contract moves to the next level. Scalability is critical because roofing companies often experience extreme seasonal demands, and as a client, you should be able to use the AI voice agent for increased call volume.

Don’t let missed calls affect your brand value and local market standing as a roofing contractor. Check online now to review different AI answering services for services.